The Bakery Operations Coordinator position involves providing analytical skills to ensure accurate delivery of proprietary bread products to the entire Five Guys system. This position is responsible for management of new accounts, bread ordering at store and supplier levels, logistics, claims, software administration (BOSS) and general customer support. The Bakery Operations Coordinator organizes efforts to identify and/or develop solutions to improve logistics as well as proposing and implementing enhancements to BOSS. This individual acts as a direct liaison between franchisees, bread suppliers, and corporate office.
- Completes bread ordering, bread distribution and account management of multiple bakeries.
- Has decision making authority on distribution matters that has financial impact in the event of bread manufacturing or delivery delays.
- Offers immediate support to stores, franchisees and corporate field management on all matters involving Five Guys proprietary bread products.
- Completes analysis and validation of incidents and makes recommendations on credit issuance.
- Creates and maintains new accounts and users.
- Assists with submitting expense reports to ensure institutional compliance.
- Gathers necessary data needed from the bakeries to implement holiday schedules for all stores.
This position requires a flexible working schedule which may change on a daily or weekly basis according to the needs and fluctuations of the business.
Education/Experience:
•Must have a High School Diploma or GED.•A college or university degree is a plus.
•Customer service experience
•Bilingual English/Spanish a plus
Language Ability: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Perform additional administrative related tasks, as needed.
North America.
Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This requires basic business math skills, which includes the ability to maintain a high level of accuracy and detail-orientation in preparing and entering order information and inventory counts. Some use of the metric system may be necessary, so a basic understanding of both US Customary Measurements and Metric System are a plus. Reasoning Ability: The position requires the ability to solve practical problems and deal with a variety of situations and people. Strong analytical/decision-making skills and organizational skills are needed.
Computer Skills: Excellent personal computer literacy is required, with proficiency in Microsoft Office Suite, Databases and other appropriate software. Supervisory Responsibilities: None – employee must be able to work independently Physical Demands: This position requires long hours sitting and using office equipment and computers. Additionally, some lifting of supplies and materials will be required from time to time. The use of hands and arms to reach for, grasp and manipulate objects is required.
Travel will be required <5% of time.
Special Requirements/Certification: None The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor, policy and company management.
